Frequently Asked Questions
Our team is here for you Monday through Friday from 9am to 5pm EST. We can be reached by email and always strive to respond within 48 hours, except on holidays and weekends. Please note we are closed on the following US and Nigerian holidays: New Years Day, MLK Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, Christmas Eve, Christmas Day, and New Years Eve. We may have slower than normal response times or reduced hours around holidays.
Say Hello!
Merchandise Inquiries:
naijamadestore@gmail.com
General Inquiries:
hello@naijamade.me
Standard shipping for orders in the United States takes 7-10 business days. Most orders are received within 10 days of ordering. International orders usually take 3-5 weeks to arrive depending on the destination and customs processing. The tracking for international orders will not update once the package leaves the US, but the order is still on its way.
During holidays or times of high demand, orders will take 10 - 15 business days to ship.
Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail. International orders are shipped via USPS First Class International Mail.
It depends on your country and the size of your order. The easiest way to determine your shipping cost is to add the items to your cart, select your country, and press the “update total” button.
Unfortunately, we are not responsible for reshipping orders that have been marked delivered. Please be sure to provide an accurate address when placing your order.
If your order has not been marked delivered, please
allow 3-5 business days for your package to appear and
reach out to your postal worker directly.
If your tracking doesn't update after 5 business days, please contact customer support at naijamadestore@gmail.com
Since we print every product when it is ordered we CANNOT PROCESS SIZE EXCHANGES. Please be sure to check our size chart before ordering or send us an email for questions.
If you received a defective item, we'll happily replace it. Faulty items will be exchanged for the same type of product in the same size. Please contact us at naijamadestore@gmail.com for further information.
Most of our items are made by hand at the time of purchase. We do not have a warehouse of large inventory. We do not issue refunds on orders that have completed payment and shipped.
If a customers order is returned to us due to them not claiming their package, multiple delivery attempts made, etc. The customer is responsible for paying the reship fee for them to receive their item. If not, a refund will be processed for the cost of the items only.
If you haven’t received a refund yet, first check with your bank account and/or credit card company, as it may take some time before your refund is officially posted.
If you still have not received your refund yet, please contact us at naijamadestore@gmail.com